Privacy Policy

Last Updated: January 2026

ATX Orleans Crawfish Co. ("ATX Orleans," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit atxorleans.com (the "Site") or interact with us online or offline.

By using our Site or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

• Name

• Email address

• Phone number

• Mailing or delivery address

• Business or organization name

• Order details and preferences

• Messages or inquiries submitted through forms, email, text, or social media

B. Payment Information

Payments are processed through third-party providers such as Stripe and Square. We do not store full credit card numbers or sensitive payment details. Payment information is handled directly by those providers according to their privacy policies.

C. Automatically Collected Information

When you visit our Site, we may automatically collect:

• IP address

• Browser type and version

• Device type

• Pages visited and time spent on the Site

• Referring website or source

This information is used for analytics, performance monitoring, and improving our Site.

2. How We Use Your Information

We use collected information to:

• Process and fulfill orders

• Communicate about orders, events, or inquiries

• Schedule and coordinate catering, pop-ups, and deliveries

• Respond to questions or customer support requests

• Improve our website, offerings, and customer experience

• Send updates, promotions, or announcements (you may opt out at any time)

• Maintain internal records and operational systems

3. How We Share Information

We do not sell or rent your personal information.

We may share information with:

• Service providers (payment processors, scheduling tools, form platforms, analytics tools)

• Operational partners when necessary to fulfill an order or service

• Legal authorities if required by law or to protect our rights

All third parties are expected to handle your information responsibly and in accordance with applicable laws.

4. Cookies & Tracking Technologies

Our Site may use cookies or similar technologies to:

• Analyze site traffic and usage

• Improve functionality and performance

• Remember user preferences

You can control or disable cookies through your browser settings. Disabling cookies may affect certain Site features.

5. Communications & Marketing

By submitting your contact information, you may receive communications related to:

• Orders or services

• Event updates

• Promotions or announcements

You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no online system can be guaranteed to be 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your location, you may have rights to:

• Access the personal information we have about you

• Request corrections or updates

• Request deletion of your information (subject to legal or operational requirements)

To exercise these rights, contact us using the information below.

8. Children’s Privacy

Our Site and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Site constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

ATX Orleans Crawfish Co.
Email: info@atxorleans.com
Website: https://atxorleans.com

This Privacy Policy is provided for general informational purposes and does not constitute legal advice.